Listening

Observations

The ear of the leader must ring with the voices of the people

• A good leader encourages followers to tell him what he needs to know,

not what he wants to hear

• Leaders touch a heart before they ask for a hand

That’s the Law of Connection

But before a leader can touch a person’s heart

he has to know what’s in it

And he can only learn that by listening

• 60 percent of all management problems

are the result of faulty communications

• You have two purposes for listening

one

to connect with people

and

Two

then to learn

• Many a man would rather you heard his story

than grant his request

If you’re in the habit of listening only to the facts

and not the person who expresses them

change your focus

• Nothing I say this day will teach me anything

So if I’m going to learn

I must do it by listening